Refund Policy

At Nordic IPTV, customer satisfaction and rock-solid streaming stability are our highest priorities. We strive to provide transparent, equitable refund terms backed by our 24/7 technical concierge.

1. Try Before You Buy: 24-Hour Free Trial

To ensure that Nordic IPTV meets your expectations and is fully compatible with your internet provider, home network, and streaming hardware, we actively encourage all prospective customers to request our 24-hour free trial prior to purchasing a long-term plan.

2. 7-Day Technical Money-Back Guarantee

If you purchase a subscription and encounter persistent technical issues that prevent you from using the service, you are eligible to request a full refund within 7 calendar days of your initial purchase date, subject to the conditions below:

• Technical Support Protocol: Prior to a refund being approved, our technical team must be given an opportunity to assist you via WhatsApp or email (e.g. verifying URL syntax, switching DNS server, or testing an alternative player app like TiviMate or IBO Player). In over 95% of cases, streaming issues are resolved within minutes.
• Unresolvable Server Failure: If our support team cannot resolve your connection or activation on our server side within 24 hours of receiving your ticket, a 100% full refund is issued immediately with no hesitation.

3. Scenarios Ineligible for Refund

Refunds are not granted under the following circumstances:

• Requests submitted after the 7-day initial guarantee window has expired.
• Temporary ISP throttling or local home Wi-Fi signal issues that function normally when connected via Ethernet or VPN.
• Buyer remorse after multiple days of active streaming usage on our servers.
• Accounts suspended for violating our terms of service (such as unauthorized re-streaming or multi-device account sharing beyond purchased limit).
• Reseller Wholesale Credit Packages (reseller credits do not expire and cannot be refunded once delivered to your panel).

4. How to Submit a Refund Request

To request a refund, please contact our support desk with the following details:

1. Your registered Email or WhatsApp phone number.
2. Your Order ID or Transaction receipt.
3. Your device model (e.g. Fire TV Stick 4K, Samsung Smart TV, Apple TV 4K).
4. A brief description of the technical issue encountered.

5. Refund Processing Timelines

Once approved, refunds are credited back to the original method of payment:

• Credit / Debit Cards: 3 to 5 business days, depending on your card issuer bank.
• PayPal: Processed within 12 to 24 hours directly to your PayPal account.
• Cryptocurrency: Processed in equivalent crypto or USDT within 24 hours minus network gas fees.

6. Dedicated Support Contact

Our billing team is available 7 days a week. For assistance, write to support@nordiciptv.test or send a message to Nordic IPTV WhatsApp customer care.