Help center

Can I cancel or get a refund?

You can cancel a renewal at any time without fees. If the service does not work on your device, contact support within 24 hours of activation…

You can cancel a renewal at any time without fees. If the service does not work on your device, contact support within 24 hours of activation and we will troubleshoot it or apply the refund policy.

FAQ

Questions, answered

Everything you need to know about the service, devices, billing and support. Still stuck? Message us on WhatsApp and we reply 7 days a week.

What is an IPTV service and how does it work?

IPTV delivers television over your internet connection instead of cable or satellite. After activation you install a player app on your device, enter the login details we send you, and thousands of live channels plus a huge movies and series library load instantly in HD and 4K.

Which devices are supported?

Smart TVs (Samsung, LG, Android TV), Amazon Fire TV Stick, iPhone, iPad, Android phones and tablets, Windows and macOS computers, MAG and Formuler boxes, Apple TV, Roku and Chromecast — anything that runs an IPTV player or supports M3U and Xtream Codes.

How fast is activation after payment?

Once your payment is confirmed your login details and setup instructions are sent immediately — usually within a few minutes — by WhatsApp or email, so you can start streaming the same day.

Do you offer a free trial?

Yes. You can test the full service — channels, VOD, sports and EPG — on your own device and network before choosing a plan. Request a trial through WhatsApp and we will activate it for you.

What internet speed do I need?

A stable connection of 10 Mbps is recommended for HD channels and at least 25 Mbps for 4K Ultra HD. For the most reliable experience we suggest 30 Mbps or a wired/Ethernet connection.

Can I use one subscription on multiple devices?

A standard plan streams on one device at a time. Multi-device plans (up to 5 connections) let your family watch simultaneously on separate screens. Use one plan per person for the smoothest experience.

Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express), PayPal and major cryptocurrencies. Payment instructions are sent through WhatsApp and activation starts as soon as the payment is confirmed.